Terms & Conditions
Welcome to VLAYNA Home Care (“VLAYNA,” “we,” “our,” or “us”). For families seeking more than assistance, VLAYNA offers refined in-home care rooted in comfort, trust, and genuine human connection. By accessing or using our website, services, forms, or communication systems, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services or website.
SMS Messaging Terms
VLAYNA Home Care does not share customer opt-in information, including phone numbers and consent records, with any third parties for marketing, promotional, or any purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential — because trust is the foundation of everything we do.
1. Program Description
This messaging program sends appointment confirmation and reminder messages to clients who have arranged support through VLAYNA — whether via our website at vlaynahomecare.com, consultation forms, or intake conversations — and have explicitly opted in to receive SMS notifications. Opt-in is collected through web forms with a dedicated checkbox for SMS consent. Messages may include scheduling confirmations, appointment reminders, care coordination updates, and thoughtful customer support communications.
2. Cancellation Instructions (Opt-Out)
You may cancel the SMS service at any time. Simply reply "STOP" to the number that sent you messages. We will confirm your unsubscribe status via SMS, and no further messages will be sent unless you choose to re-opt in by signing up again as you did initially.
3. Support Information
Reply "HELP" for assistance, or reach out directly to [email protected] or call +1 548 457 2273 during regular business hours. We are here to bring clarity and reassurance.
4. Carrier & Data Information
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency varies based on your appointment schedule and service needs. For questions about your text or data plan, please contact your wireless provider. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
5. Age Restriction & Privacy
You must be 18 years or older to participate in our SMS program. For privacy-related inquiries, please refer to our Privacy Policy. VLAYNA complies with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Consent to receive SMS messages is never a condition of service — we believe in choice, always.
Services That Feel Elevated, Personal, and Deeply Human
VLAYNA provides non-medical home care and related support services, always approached as a relationship built on trust, presence, and respect. Our services include:
- Personal Care — discreet, respectful support with daily routines including bathing, grooming, dressing, and mobility
- Companion Care — meaningful presence, conversation, and shared activities
- Household Support — light housekeeping, meal preparation, and everyday help that keeps home life calm
- Respite Care — reliable coverage allowing family caregivers to rest with confidence
- Specialized Support — thoughtfully adapted care for memory-related challenges or chronic conditions
- Flexible Scheduling — from a few hours to more ongoing presence, arranged to meet each family's rhythm
Service availability may vary by location and staffing. Every care plan is shaped around individual preferences, because dignity is never compromised.
Using Our Website With Respect
You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws, interfere with website operations, attempt unauthorized access, or submit false information. We reserve the right to restrict or terminate access if these terms are not honored. This site is provided for your personal, non-commercial use — a quiet space to explore what thoughtful care can look like.
Consent and Opt-In: Always Your Choice
Users must voluntarily provide consent before receiving SMS communications. Consent may be obtained through website forms with dedicated checkboxes, intake forms, verbal confirmation during consultations, or client onboarding processes. We maintain timestamped records of all opt-in actions. You may opt out at any time by replying STOP. Consent is never a condition of receiving our services — we believe in trust, not pressure.
Intellectual Property
All website content, branding, logos, graphics, text, and materials are the property of VLAYNA Home Care Ltd. unless otherwise stated. You may not modify, copy, reproduce, republish, upload, post, transmit, sell, or distribute any material from the Site without our prior written consent. You may download a single copy of individual pages for personal, non-commercial use, provided all copyright notices remain intact. Unauthorized reproduction is not permitted — our work is crafted with intention.
Disclaimers & Limitation of Liability
VLAYNA provides links to third-party websites for your convenience — this does not imply endorsement. Those sites have their own terms, and we encourage you to review them. Our services and website are provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties.
Important: VLAYNA Home Care Ltd. provides personal support, companion care, and home assistance services. We are not a medical emergency service. If you or someone you care for is experiencing a medical emergency, please call 911 immediately. For non-emergency health concerns, contact Telehealth Ontario: 1-866-797-0000.
We are not liable for temporary website outages, delayed or failed SMS delivery, third-party service interruptions, or technical issues outside our reasonable control.
Your Responsibility to Us
You agree to indemnify and hold harmless VLAYNA Home Care, its affiliates, and their respective officers, directors, agents, and employees from any claims, damages, or expenses arising out of your breach of these Terms.
Third-Party Services
We may use trusted third-party platforms to support our operations, including GoHighLevel (GHL), Twilio (SMS aggregator), and analytics services. These providers may process information necessary to deliver our services and are contractually obligated to maintain confidentiality and security. Any dealings with third-party vendors linked from our site are solely between you and that third party.
Registration & Passwords
To access certain features, you may need to register and create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. If you suspect unauthorized use, notify us immediately at [email protected].
Termination of Access
We reserve the right to terminate or suspend your access to the Site without notice if we determine you have violated these Terms or engaged in inappropriate conduct. Upon termination, you must cease all use of the Site.
Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and applicable Canadian laws. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction — because clarity matters.
Updates to These Terms
We may update these Terms from time to time. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website. Continued use of our services after changes are posted constitutes acceptance.
Begin With a Conversation
VLAYNA HOME CARE LTD.
For families seeking more than assistance — we are here, thoughtfully.
If you have any questions about these Terms, please reach out. We believe in calm, polished, and deeply caring communication at every stage.
By using our website and services, you consent to these Terms & Conditions. We are honored to be trusted in the moments that matter most.
VLAYNA Home Care — Refined in-home care rooted in comfort, trust, and genuine human connection.